The Comission Process
From the initial quote to the final delivery, we keep the process simple and transparent.
The PRocess
1
Reach out and request a quote
5
Painting
This is where the models become yours.
With the direction established, we'll begin painting the commission.
For projects with a sample model, we'll use the approved result as our guide. For projects without one, we'll work directly from the agreed-upon color scheme, references, and project specifications.
If something needs to change, the earlier we catch it, the better. Major changes are generally easiest to accommodate during the early stages of painting, before significant time has been invested into the affected areas.
2
Tell us what you're looking for.
Start by submitting a commission request through our website. Tell us about the models, quantity, desired painting level, color scheme, basing, conversions, and anything else you'd like us to know.
Don't worry if you don't have every detail figured out yet. We'll work with you to turn your idea into a clear project plan.
Project Review
Progress Updates
You'll never have to wonder where your models are.
Throughout the painting process, we'll provide regular progress updates—typically several times per week depending on the size and complexity of the project.
You'll be able to see how the models are progressing and provide feedback along the way. Minor adjustments and tweaks can often be incorporated while the project is underway.
For larger projects, these updates also help ensure that the army remains consistent from beginning to end.
3
Let's figure out exactly what we're building.
Once we receive your request, we’ll review the project and provide a rough quote based on your details. Then, we’ll get in touch to discuss the details.
We'll nail down the painting tier, color scheme, basing, assembly, conversions, model sourcing, special effects, and any other requested services. We'll also discuss the estimated timeline and total cost so there are no surprises later.
Once we've agreed on the scope of the project, we'll send you the final quote and next steps.
6
Assembly and Deposit
7
final Approval
The last look before your models leave the workshop.
Once your commission is complete, we'll photograph the finished models in high quality and send the final photos to you for review.
Take your time looking everything over. This is your opportunity to make sure the completed commission matches what we agreed upon.
Once you give us the final thumbs-up, the commission is considered complete and ready for shipping.
Your final approval also gives us a clear record that you've reviewed the completed work before the models leave our hands.
4
Once the project is approved, we get to work.
Once the required deposit is paid it secures your place in our commission queue. If we're sourcing models on your behalf, the cost of those models is paid before we place the order.
Once everything is ready, we'll begin preparing your models. This can include the full assembly process if needed: cleaning, removing mold lines, test fitting, gap filling. As well as any basing that is agreed upon and any agreed-upon customization.
We'll keep you updated as your project moves through preparation.
Sample Model
8
Shipping
Your models make their way home.
Once you've approved the finished commission, we'll carefully package your models for shipment.
All shipped commissions include tracking and signature confirmation so that both you and A Tiny Brush Works have a record of delivery.
Then your part begins: unpacking the models, putting them on the table, and hopefully having that “holy shit, these are mine” moment.
For larger or exceptionally detailed projects, we may start with one model.
Some projects benefit from establishing the look before we commit to painting the entire commission.
For larger armies, highly detailed projects, Display commissions, and especially Competition work, we may paint a sample model or representative section first. This gives us an opportunity to make sure the color scheme, contrast, details, and overall direction are working exactly as intended.
Sample models are not required for every commission. For smaller or straightforward projects where the desired result is already clear, we'll move directly into painting.
Once you've approved the sample, we'll use it as the visual standard for the rest of the project.
“His work is fairly priced for the sheer amount of care both for the product and the customer. I would 100% recommend.”
Gabriel Brooker
Comission terms and POlicies
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Deposits compensate for reserved schedule time and are generally non-refundable once work has begun. If work has not yet started, refunds may be considered on a case-by-case basis.
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A Tiny Brush Works reserves the right to decline any commission request at its discretion.
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A Tiny Brush Works reserves the right to photograph completed commissions and use those photographs for portfolios, social media, advertising, and promotional purposes unless otherwise agreed in writing.
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For new clients: 50% painting deposit required before work begins.
Returning clients: 25% painting deposit may be accepted at our discretion.
If A Tiny Brush Works is sourcing the miniatures, the cost of the miniatures must be paid in full before they are ordered for the comission to begin.
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Once a commission has begun, additional models cannot be added to that commission.
Additional work will be quoted as a separate commission.
Extensive conversions or sculpting may extend the estimated completion date.
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A Tiny Brush Works operates primarily through mail-in commission services. For the security and privacy of our customers and our staff, we do not offer customer pickup, drop-off, or in-person appointments at our place of residence.
Local customers may, at our discretion, arrange pickup or drop-off at a mutually agreed-upon public location, such as a local game store. These arrangements must be confirmed with A Tiny Brush Works in advance and are subject to availability.
Please do not visit our residence to deliver or collect models unless we have explicitly arranged an appointment with you.
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Price floors on the pricing guide are non-negotiable.
Army commissions may qualify for volume discounts.
Characters bundled with units are often discounted.
Basing is quoted separately unless otherwise stated.
Discounts may be available for:
Large army projects
Returning clients
Promotional events
Simple paint schemes
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Estimated timelines are provided in good faith but are not guaranteed. Delays caused by shipping, supplier availability, illness, emergencies, or unusually complex work may extend completion dates.
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All commissions are shipped with tracked shipping and signature confirmation unless otherwise requested by the client.
Once a package has been transferred to the shipping carrier, A Tiny Brush Works is not responsible for delays, loss, or damage caused during transit. All packages are shipped with tracking, and insurance is available upon request and will be charged to the client.
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High-resolution completion photos will be provided before shipping. Once the client confirms approval of these final photographs, the commission is considered complete. Requests for repainting or alterations after approval will be treated as a new commission unless the issue is due to an error on our part.
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Clients may provide their own miniatures or request that A Tiny Brush Works source them. If miniature sourcing is requested, the full cost of the miniatures must be paid before they are ordered. A list of purchasing options will be provided whenever possible, including Games Workshop, local game stores, and trusted online retailers.
Ready for a Quote?
